Legal
Bookings & cancellations
Draft for beta
This document is a working draft and will be finalised after legal review before public launch.
Booking statuses
Request sent: the venue is reviewing your request. You haven't been charged.
Awaiting payment: your time is held for a limited period. It's confirmed once payment is verified.
Confirmed: you're booked. Bring your reference.
Expired: a hold or request lapsed and the time was released. You weren't charged.
Cancellation policies
Flexible: full refund of what you paid online up to 24 hours before.
Moderate: full refund up to 72 hours before; 50% after that.
Strict: full refund up to 7 days before; no refund after that.
Whether the service fee is refundable is shown with each policy. Venue-initiated and weather cancellations are always refunded in full.
Refund timing
Refunds are started as soon as they're approved. Banks typically take a few working days to show them.